Privacy Policy | Mindset Body Transformations

Last updated: 13 May 2026

Who we are

Mindset Body Transformations is a women-only fitness studio operating c/o Pound 4 Pound Palace, Drivers Wharf, Northam Rd, Southampton SO14 0PF.

For privacy questions, contact us at carrie@mindsetpt.co.uk.

What we collect

When you submit a form

Name, email address, phone number, and the answers you give to the questions on the form (goals, fitness history, schedule preferences, and so on). This is sent via secure webhook to our customer-relationship system.

When you visit the site

Anonymous usage data: pages visited, time on page, device type, approximate location (city-level), and session behaviour. This is collected by Google Analytics, Meta (Facebook) Pixel, and Microsoft Clarity, but only if you accept cookies in the banner shown on your first visit.

What we do with it

Contact you about your enquiry and the programme you applied for.
Send programme information you have requested.
Measure how the website is performing so we can improve it.
Understand which pages and content help women decide to join.

We never sell your data.

Who we share it with

GoHighLevel (customer relationship management). Stores your form submission and our communication history with you.
Reoon. Verifies submitted email addresses are valid so spam submissions are caught.
Meta (Facebook). Receives anonymous conversion events to measure how well our ads are working.
Google Analytics. Receives anonymous usage data.
Microsoft Clarity. Records anonymised session behaviour (heatmaps and session replays) so we can improve the site.

Your rights (UK GDPR)

Access. Request a copy of the personal data we hold on you.
Correction. Ask us to correct anything that is wrong.
Deletion (right to be forgotten). Ask us to delete your data.
Portability. Get a copy of your data in a portable format.
Object. Opt out of marketing communications or analytics at any time.

To exercise any of these rights, email carrie@mindsetpt.co.uk. We will respond within 30 days.

Cookies

We use cookies for analytics (Google, Meta, Microsoft Clarity). On your first visit you will see a banner asking you to accept or reject these. You can change your choice at any time by clearing your browser cookies for this site, then revisiting.

Essential cookies that make the website work (for example, remembering whether you have accepted the analytics banner) do not require consent and are always set.

How long we keep your data

Form submissions: while you are an active member or enquiring lead, plus three years for our records.

Analytics data: as set by Google, Meta, and Microsoft Clarity defaults (typically 14 to 26 months).

Children

The website is for adults. We do not knowingly collect personal data from anyone under 18.

Complaints

If you are not happy with how we handle your data, please contact us first. If unresolved, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We will update the "Last updated" date at the top of this page whenever this policy changes.